Digital Signature Certificate Management FAQ’s


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Certificate Management

I need to use my certificate from a different machine. Is this possible?

Yes. You can easily transfer your certificate from one machine to another. The process is called 'Certificate Export / Import'. Please click here for a detailed user guide.

My machine has been reformatted and I no longer see my Digital Certificate in the browser. What can be done to resolve this?

When your machine is reformatted, the certificates and cryptographic keys stored in it are permanently lost. If you have a backup of your certificate in the form of a .p12 or .pfx file, you can 'import' your certificate from this file. Please click here for the certificate import procedure.

If you don't have a backup of your certificate, you will need to apply for a fresh certificate. Please contact your RA Administrator for the same.

My Internet browser has been upgraded / reinstalled. However, I cannot see my Digital Certificate through the browser any more. What must I do?

When your browser is upgraded or reinstalled, the certificates and cryptographic keys stored in it are permanently lost. If you have a backup of your certificate in the form of a .p12 or .pfx file, you can 'import' your certificate from this file. Please click here for the certificate import procedure.

If you don't have a backup of your certificate, you will need to apply for a fresh certificate. Please contact your RA Administrator for the same.

I have lost the Smart Card / USB Token containing my certificate and cryptographic keys. What action can I take?

In such a scenario, please inform your RA Administrator immediately. The administrator will ensure that your certificate is immediately suspended so that no unauthorized person will be able to access it.