| Error
Message: "VB script errors"
A Visual Basic script is responsible for
generating your private/public key pair.
If you set your Internet Explorer security
preferences to "High" (under the
Security tab), this might cause problems
initializing the variables needed for the
VB Script. Setting the security level to
"Medium" should solve the problem.
Follow these instructions:
1. Go to View | Tools > Internet Options
> Security.
2. Change the Security Settings to 'Medium'.
3. Check that Active X and Java Scripting
is enabled. |
Error
Message: "-2146885628" when retrieving your
certificate
Internet Explorer reports that it cannot
find the Private Key corresponding to the
certificate you are downloading. Please
ensure the following to download the certificate
properly.
- Ensure that you are using the same
user profile/machine that you used to
submit the certificate request. The
key is 'attached' to that user account.
- Ensure that you are using the same
smart card/token to download the certificate
through which you have generated the
key pairs.
- Ensure that the browser or operating
system software has not been reinstalled.
- Ensure that you have not re-initialized
the smart card /token.
|
| Error
Message: "Windows cannot determine the validity
of this certificate because it cannot locate
a valid certificate revocation list from the
CA which issued the certificate"
Microsoft Internet Explorer has the Certificate
Revocation List (CRL) Checking option enabled.
In order to avoid this error message, you
need to manually download the TCS-CA CRL
and install in the browser or disable this
option in Internet Explorer.
Please execute the following steps to disable
the option in IE.
1. View | Tools > Internet Options >
Advanced > Security.
2. Deselect 'Check for Publisher's Certificate
Revocation'.
3. Close and reopen the browser. |
Error
Message: "Windows does not have enough information
to verify this certificate"
The browser does not have the TCS-CA and
(or) CCA certificates installed and as a
result cannot verify the signature in the
certificate. To resolve this, you need to
install the TCS-CA and CCA certificates.
|
Errors
Message: "80092023 or 80092024"
This error often occurs when the private
key cannot be generated. This is typically
the result of a comma (,) in the 'Distinguish
Name' supplied while filling up the online
form. To solve the problem, remove the comma
and re-apply.
|
No
option to choose from in the Cryptographic
Service Provider (CSP) list
VB script captures the contents of the Cryptographic
Service Provider (CSP) list from your browser.
If you do not have Visual Basic Scripts
installed, your browser will not be able
to provide that information and hence the
CSP list will be empty. In order to get
the option to choose the CSP you have to
enable scripting in your browser by executing
the following steps:
1. View | Tools > Internet Options >
Advanced.
2. Check all boxes related to scripting.
3. View | Tools > Internet Options >
Security > Custom Level.
4. All the settings under 'Scripting' need
to be enabled. |